ITIL 4 Foundation – All Aspects Of ITIL 4 Foundation
This article will explain what ITIL 4 Foundation means. This is the foundation that will help you understand ITIL. You might also be interested in understanding why the ITIL 4 Foundation is so popular. Why should you care? Let’s look at the answers to these questions.
What was the need for ITIL?
What is ITIL? ITIL stands for Information Technology Infrastructure Library. Are we referring to a library that houses the Information Technology Infrastructure or a museum? It’s not! Because in the 1980s, a collection of books that defined IT Service Management practices was created and thus the term library was invented.
Information Technology was the tool that enabled business and work processes in 1980s. Unfortunately, the processes used were ad-hoc, and each organization had their own way of using Information Technology. This led to confusion, errors and lost productivity, money, and time. The UK government decided to establish a standard way of providing IT services. The ITIL was created to ensure effective Information Technology Service Management (ITSM).
What is ITSM?
ITSM stands for Information Technology Service Management. What is the ITIL 4 Foundation and how is it gaining so much popularity?
IT services are services that are provided to customers (internal and external) using information technology. Why? To improve business processes and reduce risk for customers.
Want to find out what ITIL 4 Foundation means for IT service? Here you go:
An IT Service Provider provides a service to one or more customers. An IT Service is one that uses information technology and supports the customer’s business process. An IT Service is a combination of people and technology. This should be clearly defined in a Service Level Agreement.
Three types of IT Service
IT services can be categorized to help you learn more about them. Business process services, application services, as well as infrastructure services are all ways to do this.
What is Information Technology Service Management?
Let’s return to the question of Information Technology Service Management (ITSM). It is simply implementing IT Services that your customer needs using the appropriate processes, people and Information Technology. ITSM is a way to combine business needs and technology for business benefits.
ITIL 4 Foundation states that ITSM is
Implementation and management quality IT Services that meet the business’s needs
ITIL 4 Foundation
You may be wondering what the ITIL 4 Foundation is, and how it differs from earlier versions. As you can see, most version updates are intended to improve, enhance, or fill in gaps between the older version. Your guess is correct. ITIL 4 foundation does not differ from V2.
ITIL V2 had seven core books: Service Support and Service Delivery, ICT Infrastructure Management Planning to Implement Service Management Planning to Implement Service Management, Application Management Management, The Business Perspective, Security Management and Service Support. It is based on a process-oriented approach and is designed around a service lifecycle approach to ensure IT services provide business value.
ITIL’s first version was a compilation of best practices and approaches to Service Management. This was also known as Government Infrastructure Management Method (GITMM). The library’s focus was on the client and who does what. ITIL V1 was based on clear roles and responsibilities, as well as delivering customer needs.
It was launched in 2019. ITIL is officially owned by Axelos, a joint venture between the UK government, Capita and an international business process outsourcing firm from 2