Lean Six Sigma in the IT Sector
This article is published to promote Lean Six Sigma implementation in the IT sector. If Lean Six Sigma is implemented with sincere effort, we believe IT professionals of all ranks and files will recognize the immense value it brings to their organizations.
Organizations in information technology (IT), are increasingly under pressure to improve their service quality and process capabilities. Organizations often choose a “pick one strategy” when looking for improvement methods. Six Sigma is the most popular choice. It is possible to combine Six Sigma and Lean, and reap the full benefits these methodologies have to offer.
Six Sigma is a method and measure of quality that strives to achieve near perfection. It is a data-driven, disciplined approach and methodology to eliminating defects. It aims to reduce six standard deviations from the mean and the closest specification limit in all processes, from manufacturing to transactional to product to service. Six Sigma is achieved when a process produces less than 3.4 defects per million chances.
Six Sigma is not about widgets, despite its origins in manufacturing. Six Sigma is used in IT to improve processes. Six Sigma is a method to improve IT operations by measuring and improving both internal processes (such as network speed and reliability) and line-of business processes in which IT plays a role. For example, how well an online ordering system works or how efficient your customer support system actually is.
Many large companies, such as Honeywell and Textron have their own Six Sigma ‘brands’ that are tailored to their business. These brands often combine with Lean, another manufacturing technique, to eliminate sub-processes that do not add value. Other organizations can adjust the DMAIC model to their needs. Chase Financial added the step of ‘implement’.
Wipro, a multinational IT services and product engineering company, is based in Bangalore, India. It employs more than 100,000 people and has 70+ delivery centers in over 55 countries. Wipro, an Indian IT company, was able to decode the Lean practices and implement them. They were soon followed by successful implementations by other companies like TCS, Infosys and HCL.
Lean/Six Sigma implementation can bring the following benefits to your IT process:
Increase efficiency and effectiveness of your business and IT processes
Lower overall operating costs
Customer experience improved
Get faster results and increase your business value
Improve workforce productivity
Product and service performance can be improved
Service capability and stability, with operational efficiency. Control and control.
The bottom-line here is that Lean Six Sigma along with Project Management can successfully used in IT projects, Automated IT processes, ERP decisions/implementation, Data Warehousing, Software Designing, UI designing, customer support operations in all sort of IT companies, BPOs, KPOs, etc.
Most CIOs give the Lean Six Sigma approach a thumbs up. You should be aware that -Six Sigma can be used as a set of tools. There is no one set. Before you can choose your tools, you must decide what you want to bring into your workforce.
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