Success Stories from MSPs: How can you get to where you want to go?
MSP speakers stated that it’s okay if your path to success takes an unexpected turn. This is especially true if you are the one making that decision, during a session at CompTIA’s Member and Partner Conference in London. What makes a managed service provider business successful? There is no single answer. Everyone has their own strategies, goals, and models.
There are many proven methods and common principles that you can use to help you reach your career goals. According to MSP speakers, it’s okay if your path to success takes an unexpected turn.
Changing Directions, but Keeping Focus
Adam Morris, founder and chief of operations at The MSP Finance Team, believes that success was not based on a growing bank account but rather on building a business that helps customers.
“It’s difficult to believe that success is tied to having a Ferrari or a large house. We need to move away from this. We are taught that business is all about money, profit, driving for EBITDA, growth, and profit. While we need some of those things, it’s also about helping others, building a network, and helping customers. He said that we often forget about this.”
Morris sold his MSP company but only after building a sustainable company with a great team, and a corporate culture that was equal.
Amanda Stewart, Illuminate Tech’s managing director, has seen her success over the past 14 years measured in building the company she wanted. This allowed her to have the freedom to raise her child and build a team she loves.
“You can’t get up in the morning to work for a place you don’t like. I have worked in toxic workplaces where it was a daily chore to get to work. This is not why we work. She said that they want to enjoy what they do. Customers have become friends, and a culture where everyone believes in the business and works together to build it is a success.
Recognize that Class is Always in Session
Many MSPs, including Stewart, Morris, believe success is also measured by how well you learn from and move past the mistakes you made.
Morris stated that a lot of it is about adopting a philosophy of learning and realizing that one can improve. It’s not something you can do overnight. It’s about looking back at your mistakes and admitting that you didn’t manage that well. I lost a great man, and I could have done it better. I was only able to use what I had at the time. It was an educational experience.
Stewart learned that it is not enough to simply state “this is our culture” and expect it to happen. It is possible that you don’t have the right staff to support these ideals. This could mean that hard decisions must be made to make progress.
“We have all had people we shouldn’t keep as long as we did. We had to make a difficult decision to get rid of someone and it transformed the company in an instant. She said that everyone flourished.
It’s hard to run a business. Get help
Stewart and Morris say that while it is not something you should be told upfront, running an MSP company can be dangerous for your health. However, finding ways to reduce stress can be crucial to your long-term success.
“My stress was all about people and the relationships with the team. When we had great people on the team, my stress levels dropped. The hires began to work better and really took off. Morris stated that this eliminated 90% of my stress. “I discovered that I could go on vacation for two weeks without ever getting a call. That was something I was proud of. That was my success. I built something that could work without me.
Morris recommends that you speak to other MSPs. You’ll find that many people have experienced the same problems and can offer great advice about how to overcome them.
Stewart stated that it was important to communicate with employees regularly in order to keep them motivated and engaged.
She said, “Be honest and present. Be open.” “We plan to get t-shirts featuring taglines that reflect different aspects of our culture. Other companies have posted their taglines on the office. I know someone who would ask anyone at the help desk what their company values were. If they were correct, they received an Amazon gift certificate. There is so much we can do. We are still learning. Every day is a schoolday for me.”
Explore CompTIA’s Communities such as Managed Services and UK Business Technoogy Communities – plus many more!